• 1.Where can I purchase one and how much does it cost?

    Art Fireplace distributes its products in more than 100 countries and delivers to anywhere in the world. To find out where to purchase an Art Fireplace, please fill in the form you can find on the contact page. An Art Fireplace agent will answer you by email within 24 hours along with a catalog and prices. If your request is more precise and includes one or more particular models, do not hesitate to mention them on the contact form. We will then send you the specific technical description of that product, an installation diagram with the measurements to be respected as well as an estimate including delivery costs. How do I order and pay? After receiving your estimate and if you want to place an order, please send us: Your delivery address including postal code (plus a billing address if different). A telephone number for the deliverer. A copy of your payment Full payment on ordering: By bank transfer, with no fees Using the bank information provided on the estimate, please send us a copy so we can immediately proceed to ship your package. By PAYPAL using your credit card(+4%) If you choose this solution, please ask us for the PayPal invoice. This invoice will be sent to you within 24 hours by email. Follow the link included to pay directly on the secured PayPal platform. As soon as your payment is made, we will be informed directly and will ship out your order. The PayPal company will guarantee the delivery of your order. How long does delivery take? Art Fireplace is a manufacturer, so it manages production and has a wide inventory. The products are shipped by large specialized companies such as DHL, TNT, UPS, etc. Generally, inserts and fireplaces are delivered within ten working days.

  • 2.What is the Guarantee and After-Sale-Service?

    All our products come with good condition,ready to install and use. About Guarantee: We promises all clients 3 years long warranty time. If our products are damaged or can not be repaired, we will send you a same new one free for replacement. All spare parts are delivered to you free. About After-Sale-Service: All devices are tested passed before delivery. 100% come to customers in good condition. We have more than 10 sales and engineers ready to answer your questions. If you have any trouble or question when operating the devices,we will answer and solve your quetions in 24 hours. ATTENTION!!! WE ASK YOU TO CHECK YOUR PACKAGE AND OPEN IT UPON DELIVERY.IF YOU NOTICE ANY DAMAGE,YOU MUST NOTIFY TO THE DELIVERYMAN.YOU MUST WRITE THESE REMARKS ON THE DELIVERY ORDER.BUT IF THESE REMARKS ARE NOT MADE(AND WRITTEN),REPLACEMENT CAN NOT TAKE PLACE.THIS IS IMPORTANT!!!

  • 3.How about the Sample Order?

    We are pleased to cooperate with dealers from new markets. For first cooperation, We accept sample order before production, it's an necessary step before moving to successful cooperation, do not hesitate to contact with us for samples. High quality product and Fast Delivery service.

  • 4.How do I order and pay?

    After receiving your estimate and if you want to place an order, please send us: Your delivery address including postal code (plus a billing address if different). A telephone number for the deliverer A copy of your payment Full payment on ordering: By bank transfer, with no fees Using the bank information provided on the estimate, please send us a copy so we can immediately proceed to ship your package. By PAYPAL using your credit card(+4%) If you choose this solution, please ask us for the PayPal invoice. This invoice will be sent to you within 24 hours by email. Follow the link included to pay directly on the secured PayPal platform. As soon as your payment is made, we will be informed directly and will ship out your order. The PayPal company will guarantee the delivery of your order

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